At Malo Roots, we are committed to delivering your order safely, securely, and as promptly as possible. Please read our shipping policy carefully before placing your order.
1. Payment Method
We currently offer Cash on Delivery (COD) as our sole payment method. This means you will pay for your order in full at the time of delivery. Please ensure someone is available to receive and make payment for the order at the delivery address.
2. Order Processing
Once your order is placed, our team begins processing it within 1-2 business days. You will receive a confirmation message once your order has been dispatched.
3. Delivery Time
Delivery times typically range between 3–7 business days, depending on your location. While we strive to deliver within the estimated time frame, delays may occur due to weather, logistics, or regional conditions.
4. Delivery Areas
Please ensure your delivery address is complete and accurate to avoid delays or failed deliveries.
5. Failed Delivery Attempts
If you are unavailable at the time of delivery, our courier partner may attempt re-delivery. Multiple failed attempts may result in cancellation of the order. To avoid this, please provide a reachable contact number and be available to accept the delivery.
6. Shipping Charges
Shipping fees, if applicable, will be clearly displayed at checkout before you finalize your order. Some areas may be eligible for free shipping as part of promotional offers.
7. Packaging
All orders are carefully packaged to ensure your items arrive in excellent condition. If you receive a package that appears damaged, please contact us immediately before opening it.
8. Contact Us
For any questions or concerns related to shipping, feel free to reach out to us at [email protected].