At Malo Roots, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or services.

1. Information We Collect

When you place an order or contact us, we may collect the following personal information:

  • Full name

  • Delivery address

  • Phone number

  • Email address 

  • Order details and preferences

We collect only the information necessary to process your order, ensure delivery, and improve your shopping experience.

2. How We Use Your Information

The information we collect may be used for:

  • Processing and delivering your orders

  • Contacting you regarding your purchase or delivery

  • Sending updates about your order status

  • Providing customer support

  • Improving our products and services

  • Offering promotions or product recommendations 

We do not collect or store any payment details, as we only offer Cash on Delivery (COD).

3. Data Protection

We take the security of your information seriously. All personal data is stored securely, and access is limited to authorized personnel only. We use appropriate technical and organizational measures to safeguard your information from unauthorized access, loss, or misuse.

4. Marketing & Communication

You may receive promotional messages or product updates from us if you have given your consent.

Opt-Out Instructions:

If you prefer not to receive marketing communications, you can opt out at any time by:

  • Clicking the unsubscribe link in any promotional message, or

  • Contacting us directly at [email protected] with the subject line Opt-Out Request

Once we receive your request, you will be removed from all future promotional communications.

5. Cookies

We may use cookies to improve website functionality and enhance your browsing experience. These cookies help us understand user behavior and preferences. You can disable cookies through your browser settings if you choose.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction of any inaccurate information

  • Opt out of marketing communications

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of our services constitutes your acceptance of any changes.

For any questions or concerns related to privacy policy, feel free to reach out to us at [email protected].